The "Shadow IT Department": Do IT Staff Help or Hurt IT Use in Organizations?
I've been thinking lately about organizational barriers to Web 2.0 and one of the thoughts I had was that the IT department can get in the way of implementing a lot of social media and Web 2.0 tools. It appears that Ben Worthen of CIO Magazine is seeing this too, as he reports in a recent article, Users Who Know Too Much (And the CIOs who Fear Them). In the... Read more →