ROWE Re-Visited

Last May, I wrote a few posts on the Results Oriented Work Environment (ROWE) that Best Buy has been using throughout its organization--Is Your Nonprofit Ready to Stop Watching the Clock? and A Results Oriented Work Environment is NOT the Same as Flexible Scheduling. Now I see that Tim Ferris is publishing a series of interviews with the co-developers of the concept, Cali Ressler and Jody Thompson, who have written... Read more →


More Support for a Results Oriented Work Environment

Some more support for the Results Oriented Work Environment I've been spouting off about lately. . . Today's New York Times has an interesting article--Time Wasted? Perhaps It's Well Spent. It notes: American workers, on average, spend 45 hours a week at work, but describe 16 of those hours as “unproductive,” according to a study by Microsoft. America Online and Salary.com, in turn, determined that workers actually work a total... Read more →


From Managing Transactions to Facilitating Transformations

Today I was in a strategic planning meeting with a number of business people. At one point, we were discussing the changing nature of providing healthcare services to aging baby boomers. The VP of HR for one of the local healthcare organizations was explaining to us that they are moving to more of a concierge approach to meeting healthcare needs, with a focus on relationships and amenities, similar to what... Read more →


A Results Oriented Work Environment is NOT the Same as Flexible Scheduling

Last week I asked if your nonprofit was ready to stop watching the clock in a post discussing Best Buy's Results-Oriented Work Environment (ROWE). As a quick recap, Best Buy is now allowing a significant portion of its employees to work from home or other locations and to work whatever hours they need in order to achieve clearly-defined work objectives. Face time is no longer considered a requirement of most... Read more →


Is Your Nonprofit Ready to Stop Watching the Clock?

My husband, like many Americans, is unhappy with his job. It is a job that combines impossibly high expectations with little personal control. There is a strong emphasis on "face-time" and productivity is measured by your slavish adherence to poorly thought-out metrics that emphasize process over outcomes. So it was interesting to find, as often happens to me when a problem is on my mind, this post from Ryan Healey... Read more →