Want to Comment on What People Are Writing About You? Google News Can Help

You know when you read a news story about you or your organization and it looks like they REALLY blew it? Maybe you were misquoted or quoted out of context. Or maybe they didn't tell the whole story. To this point, you've had little recourse other than letters to the Editor, which may not be particularly helpful, especially when they appear at a later date on an entirely different page.... Read more →

More People Isn't Always the Answer

Just back from a conference where I had an interesting exchange during a session I was conducting on providing services in a global economy. I was presenting to a state-wide group of government and nonprofit workers who help people access education and find jobs. We were discussing how business has changed the ways in which it operates and how these organizations could utilize some of the new principles for operating... Read more →

From Managing Transactions to Facilitating Transformations

Today I was in a strategic planning meeting with a number of business people. At one point, we were discussing the changing nature of providing healthcare services to aging baby boomers. The VP of HR for one of the local healthcare organizations was explaining to us that they are moving to more of a concierge approach to meeting healthcare needs, with a focus on relationships and amenities, similar to what... Read more →

Empowering the Change Agents--Consciousness & The 10% Solution

It's interesting the difference a day makes. Yesterday I expressed my frustration over my inability to change people who are meant to be change agents. Writing it down got most of the negative energy I was feeling out of my system. It also left me some space to think a little more about the problem. And another reason to be grateful for blogging--writing about it brought me some good advice... Read more →

Two Interesting Nonprofit Projects

Emerging from an unplanned blogging hiatus . . . A couple of interesting nonprofit projects came my way this morning via my Google Alerts. The First Nonprofit IPO In the for-profit world, an IPO is an "initial public offering"--the time the company sells stock to the public. Homeward Bound of Marin (CA) County is taking that idea into the nonprofit sector, launching their own IPO--an "Immediate Public Opportunity--to end homelessness.... Read more →

Link Love

I'm on my way out the door to a conference and have a bunch of things in my "blog this" file that I wanted to clear out. So today is Link Love Day. I'd suggest a quick scroll through the topics to see if anything catches your fancy as these are really random. On Management The Cranky Middle Manager has a new podcast on managing 4 generations at work. Good... Read more →

Making the Most of Netvibes for Learning, Advocacy, Marketing and Customer Service

I've been playing a lot lately with Netvibes. The more I play, the more possibilities I see for learning, advocacy, marketing and customer service. The ability to create and share tabs is what really got me excited. It means that you can essentially put together a customized dashboard of information and materials and then share that with other people. If you know how Netvibes works, then scroll down to where... Read more →

On Customer Service

As usual, Seth Godin hits the customer service nail on the head: If you're going to be in the service business, you need to accept that or you're going to hate it and be lousy at it, both at the same time. I hate to say it, but I've been in many a nonprofit/government agency where I've been greeted with just this kind of sign. It's meant to be helpful... Read more →

Using Facebook in Your Nonprofit

I spent yesterday with my college freshman daughter who revealed to me the extent to which FaceBook has taken over the social lives of teens and twenty-somethings (with the "older folk" coming on fast). Let's just say that if it's not happening through FaceBook, then it's not happening. By sheer coincidence, I'd used the train ride into NYC to read (among other things) Fast Company's profile of 22-year old (!)... Read more →

If a Blog Seems Like Too Much, Try a "Microblog"

Via Webware, I found a pretty cool microblogging service called tumblr. that could get more nonprofit staff blogging. Type in your email address and a password, select a name for your "tumblelog" and within seconds your blog is set up. Tumblr allows you to enter six types of media--word posts, photos, videos, quotes, URLs, and IM conversations, each with its own posting style. You can also add a bookmarklet to... Read more →