5 Strategies for Supporting Bottom-Up Social Media Use

Jane Hart writes an interesting post on top-down vs. bottom-up approaches to nurturing social media in organizations, making the excellent point that bottom up support of existing social media activities will work better than imposing social media use from the top down. What I've been observing in my work with clients, though, is a tendency to use top-down strategies to support bottom-up initiatives, especially in organizations where they're just delving... Read more →


Harold Jarche, like me, is reflecting on his recent attendance at conferences: I’ve been thinking about knowledge sharing, after attending a couple of conferences in a row and heading off to another. One thing missing in these discrete time-based events is that there is litle time for reflection. Most presenters hold back their knowledge in order to “deliver” it just before the big official presentation. This presentation is followed by... Read more →


Virtual Career Fair Lessons Learned: Implementation

In a previous post, I shared some lessons learned in planning for the virtual career fair we piloted in the spring with several Pennsylvania counties. Today I'm going to share some lessons we learned during implementation. Make presentations more interactive and visually interesting--While a few of our presenters had some experience in presenting online, most did not. We ran practice sessions ahead of the actual events, but these were primarily... Read more →


Joyce Valenza is a librarian rockstar who also happens to be the head librarian at my daughter's high school. A recent post she wrote for the School Library Journal on strategies for teaching and using social media showed up in my Twitter feed the other day. It turns out there are were some cool ideas in it that I think would translate well to workplace learning. A couple of that... Read more →


Looking at tools like Google Squared, Google Trends and Wolfram Alpha, it's becoming increasingly clear to me that one of the key challenges we have before us is learning how to ask questions. And not just any question, but the RIGHT questions. There's tremendous power in the possibilities of these tools, but if you don't know what to ask about or how to ask it, then what's the point? This... Read more →


Course Community Building with Ning

Building Community with Ning View SlideShare presentation or Upload your own. (tags: netork maricopatech) Alisa Cooper of South Mountain Community Colleges has produced a great narrated presentation on how she uses Ning to build community in her courses. She's also using podcasts, live streaming video and drop.io. And check out her Voicethread on using Ning, which she said she started using because she thought the usual online offerings were "a... Read more →


Deconstructing the Work Literacy Learning Event

The Work Literacy online learning event is over and Harold Jarche has posted some of what he learned from our facilitation of the course. Time for me to share some of my thoughts. . Using Ning for the Course Our first big decision was what platform to use. We ended up going with Ning because it integrated several different tools (blogs, forums, video and photo-sharing, social networking profiles, groups) at... Read more →


How Do You Create a Culture of Sharing?

Yesterday I shared a couple of videos on real-life, online communities of practice. In comments, LaDonna Coy asks an excellent question: I really appreciate this post. I've been looking for some good examples of communities of practice and here's two that are spot on. Thank you. I'm particularly taken by the sharing culture concept that Dave talks about and Rio Tinto does in practice. In my line of work we'd... Read more →


Some Video Advice from Two Companies On Using Online Communities of Practice

A couple of short videos on communities of practice. The first is from Dave Vance, former president of Caterpillar University, who shares some of Caterpillar's experiences in facilitating online communities of practice. His advice? You need to have a sharing culture to build from--communities of practice don't work in organizations that have a culture of hoarding information. It isn't about capturing the knowledge, although that can be a good side... Read more →


Implementing Social Media: A Tale of Two Case Studies

A couple of interesting posts from Nathan Wallace on his organization's experiences in implementing a wiki and then a year later, a customized microblogging platform called Jitter. You need to read both, but here are some key points: The organizational wiki seems to have been adopted more quickly and used more extensively than the Jitter solution. This is in part, Nathan says, because the wiki was responding to a need,... Read more →