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November 2010
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January 2011

I was offline most of yesterday, so didn't get the bad news until the evening when I saw a Facebook friend was looking for an alternative. It seems that one of my most-used, least lauded social media tools, Delicious, is about to go down the tubes. Although I rarely am conscious of it, Delicious has probably been one of my most valuable resources. I've been using it since 2006, which... Read more →

5 Strategies for Supporting Bottom-Up Social Media Use

Jane Hart writes an interesting post on top-down vs. bottom-up approaches to nurturing social media in organizations, making the excellent point that bottom up support of existing social media activities will work better than imposing social media use from the top down. What I've been observing in my work with clients, though, is a tendency to use top-down strategies to support bottom-up initiatives, especially in organizations where they're just delving... Read more →

Reason 543 Why You MUST Stop Site Blocking: Your Employees Can't Solve Their Problems On Their Own

Yesterday was a typical day for me as a knowledge worker--lots of unrelated problems to solve, ranging from troubleshooting an issue with a Wordpress blog I was setting up for a client to gathering information on employment statistics for people with disabilities. I'm pretty sure I'm not alone in having this kind of wide-ranging work to do. Even the specialists among us have found their job duties broadening in this... Read more →

Are You Listening?

Wayne Turmel has an excellent post about the power of using social media for listening. The post summarizes his podcast interview with Jim Kouzes, author of several books on leadership, who says that the intersection of social media and strong leadership lies in the opportunities for listening that social media provides: ‚ÄúSocial media is a great opportunity to get input from your people and let them feel listened to and... Read more →